Testimonials

June 1, 2001

Therese worked for me at Zoho Corporation for six months as an interim Director of Call Center Operations. As Director of Customer Service, based in San Jose, California, I employed Therese to assist me in opening a contact center in Vancouver, Canada, from the ground up. She exemplifies what I believe to be essential features of a consulting Call Center professional. She has not only a solid foundation in her technical skills, but also brings in leadership, problem-solving, and people skill aspects to each situation as needed.

One of Therese's main strengths was a problem solver. Therese was tasked with an assorted variety of milestones, from finding furniture, a bookkeeper, hiring staff, interpreting Canadian labor law versus US labor law, to the installation of an ACD switch. With her unique combination of problem-solving skills, communication skills, and people skills, she worked independently with different operational groups from customer service, operations, IT, human resources, legal and dealt with all levels of the business from representative, customer service managers, human resources specialists, directors, and vice presidents. She often worked long hours to meet requested deadlines. As always, her efforts were the same: efficient and effective problem solving using the right tools for the job. She was truly a team player and was well liked through-out Zoho.

In all areas of customer service operations, Therese was a successful and respected consultant, facilitator, and problem solver. I give her my highest recommendation.

Ketty C. Seymour
Director of Customer Service

May 15, 2001

I would like to convey my thanks and gratitude for the amazing work you accomplished in the short amount of time we gave you. You successfully coordinated and orchestrated all the activities to bring our call center live from zero through proposal to fully functioning, fully staffed, and fully trained. Your contacts, knowledge, and experience was invaluable in achieving our objective on time and within budget.

I would recommend you to any company that is looking to build or improve a customer call center. You far exceeded our expectations and were able to assist us in projects that did not fall within the original scope of the project.

Once again - Thank You for an outstanding job! I'm sure we will do business again in the future.

Tom DiGrazia
Director of Professional Services