Technology

What sets En Casa Consulting apart from the competition?

• Truly non-aligned consultants: no affiliation with any technology vendor or systems integrator. We act in your best interests aside from the pressures and influences that vendors may seek to apply
• Understanding of change management philosophy and implementation
• Relevant, real-work experience, unique insight into the motivation and work ethic needed to successfully operate and manage a call centre
• Proven background in leading consultancy products
• You work with the Principals of our business not sub-contracted middlemen

Technology

Extensive knowledge of vendors, products, capabilities, operations, and challenges in the following areas:

• ACDs and PBXs
• CTI platforms and applications
• Customer Relationship Management (CRM) solutions and functions (customer contact, sales force automation, help desk tools, workflow management, scripting, etc.)
• Voice response
• Multimedia Contact - email response and routing tools, web integration tools
• Multimedia Queuing - Web, Fax, Email, voice (inbound and outbound)
• Network services
• Call centre support tools such as workforce management, quality monitoring, and logging systems