Community Support

As part of our ongoing effort to promote the call centre industry, En Casa Consulting Inc. is proud to be a participant and supporter of the following efforts:

BC Call Centre Association
"Committed to fostering excellence, innovation and ethical practices in the Call Centre industry"

The BCCCA is an industry group formed to bring local professionals together for networking and lobbying efforts. Thérèse Saenz-Saldaña, founder and President of En Casa Consulting Inc., is an active member of the Executive Board of the BC Call Center Association and is responsible for Programs and Education.

BC Institute of Technology
Call Centre of Excellence training Series

Ms. Saenz-Saldaña delivers the practical skills needed for careers in today's challenging call centres. She helps individuals build the job skills needed to succeed as call centre agents, supervisors and managers.

About the course:
Students gain a basic understanding of the call centre industry, the technologies used in call centres, performance measurements, team performance, and how they are applied to achieve significant improvements in customer service and business results. Skills for using these technologies are developed and practiced in a call centre training lab using advanced applications in computer-telephony integration http://programs.bcit.ca/program.php3?program=pt_cert_busi_35