Call Center Related Titles

Complete Book of Ready-To-Use Customer Service Scripts Michael C. Ramundo / Hardcover / 1997.

Complete Guide to Customer Service Linda Lash / Hardcover / 1988.

Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed Robin L. Lawton / Hardcover / 1993.

Creating Customer Connections: How to Make Customer Service a Profit Center for Your Company (Taking Control Series) Jack Burke / Paperback / 1996.

Customer Responsive Management: The Flexible Advantage Frank W., Jr Davis, Karl B. Mandrodt / Paperback / 1996.

Customer Retention: An Integrated Process for Keeping Your Best Customers Michael W. Lowenstein / Hardcover / 1995.

Customer Service: A Complete Training Package (The McGraw-Hill One-Day Workshop) Wendy Carter / Hardcover / 1994.

Customer Service: A Practical Approach Elaine K. Harris / Paperback / 1996.

Customer Service and the Telephone (Business Skills Express) Dennis Becker, Paula Borkum Becker.

Customer Service Excellence (Business Skills Express) Debra J. MacNeill / Paperback / 1993.

Customer Service for Dummies Keith Bailey, Karen Leland / Paperback / 1995.

Improving Service Quality: Achieving High Performance in the Public and Private Sectors Michael E. Milakovich / Hardcover / 1995.

The Complete Customer Service Model Letter and Memo Book Michael Ramundo / Hardcover / 1995.