En Casa Consulting Inc. is an independent firm headquartered on the outskirts of Vancouver, Canada, providing business services in call centre consulting and project management solutions. With over 20 years of experience in a wide variety of industries, our practice is perfectly placed to meet the needs of your new or existing contact centre business.

En Casa Consulting Inc. resources include a team of management professionals with in-depth knowledge of all facets of call centre operations combined with project management expertise and impressive technical skills.

En Casa Consulting Inc. seeks to provide employee and management assistance to contact centres as they compete in an ever-changing marketplace.

En Casa Consulting Inc. will strive to be the leading provider of professional services and solutions for the Contact Centre markets and keep pace with the latest developments in the call centre industry.

En Casa Consulting Inc. helps clients

• Define and deliver the essential elements that transform the contact experience into a committed relationship
• Determine the level of service that should be delivered to maximize profits
• Optimize call centre staffing and increase the bottom line
• Evaluate and implement converging technologies to improve the quality of the customer's experience
• Increase revenue and decrease overhead costs through system and application optimization